We think our automotive service customers have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction. It's all about the communication. It's a little harder when you're trying to find the right service center. But once you've developed a relationship, the communication should come easier.
Communication is a two way street. If you have some real budget concerns, ask us to give you priorities and options. We can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. We can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, we might be able to find a rebuilt part or a used part. We should tell you the difference in the guarantee for the part so you can make a good decision.
Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.
Be sure to ask for and keep a detailed explanation of all the work that's done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.
Give us a call.
Edina Tire & Auto
5354 France Ave.
Edina, MN 55410
(952) 926-5110
https://www.edinatireandauto.com
(952) 926-5110